Privacy Policy

a.) Personal Information

When individuals apply to join Stacstart's educational programs or express interest in our services, we may collect the following personal information:

• Full Name (First, Middle, and Last Name)
• Email Address
• Phone Number
• Country, City, and State of Residence
• Gender

b.) User Accounts and Learning Management System (LMS)

Stacstart operates an online Learning Management System (LMS) called 'Candle', which is accessible to admitted students. To create a user account on Candle LMS, we collect the following information:

• Email Address (used as the username)
• Password (created by the user)

Upon admission, students receive an activation link via email, which they must click to confirm their registration and gain access to the Candle LMS. Once activated, students can create their profiles, access course materials, submit assignments, participate in discussions, and receive announcements within the LMS.

c.) Internship and Career Services

To facilitate internship opportunities and career services for our students, we may collect additional information such as:

• Resume or Curriculum Vitae
• Academic Transcripts
• Professional Certifications or Licenses
• Work Experience Details

d.) Sponsorship and Partnership Information

Organizations interested in sponsoring or partnering with Stacstart may provide us with the following information:

• Organization Name
• Contact Person's Name, Email, and Phone Number
• Organization Address
• Details of the Proposed Partnership or Sponsorship

e.) Other Information

In addition to the information mentioned above, we may collect the following:

• Non-personal information such as website navigation data, IP addresses, timestamps, and URLs for internal research, analysis, and improvement of our services.
• Correspondence information, such as emails or letters, related to user activities or inquiries on our website or services.
• Payment information, such as order details and identification numbers, to process fees and tuition payments. We use third-party payment vendors to handle sensitive payment information securely, and their privacy policies govern the collection and use of such data.

a.) Service Provision and Administration

• Process applications and enroll admitted students into our educational programs
• Create and manage user accounts on our Learning Management System (LMS)
• Facilitate access to course materials, assignments, discussions, and announcements
• Provide customer support and respond to inquiries
• Resolve disputes and troubleshoot issues related to our services

b.) Personalization and Improvement

• Analyze data to understand student preferences, interests, and behavior
• Enhance and personalize the learning experience and content recommendations
• Improve our website, LMS, and other educational platforms
• Develop new features, programs, and services tailored to our users' needs

c.) Communication and Marketing

• Send system emails regarding account activation, password resets, and important updates
• Deliver newsletters, promotional materials, and information about new programs or events
• Communicate with students about internship opportunities and career services
• Facilitate communication between students, instructors, and mentors

d.) Internship and Career Services

• Match students with potential internship opportunities based on their qualifications and preferences
• Share student information (e.g., resumes, transcripts) with partner organizations for internship purposes
• Provide career counseling and job search assistance

e.) Partnerships and Sponsorships

• Establish and maintain relationships with organizations sponsoring or partnering with Stacstart
• Share relevant information with partners to facilitate collaborations, events, or sponsorship activities

f.) Legal Compliance and Security

• Comply with applicable laws, regulations, and legal processes
• Detect and prevent fraud, unauthorized activities, or security breaches
• Enforce our terms of service and policies

a.) Employee and Contractor Confidentiality

• All Stacstart employees, independent contractors, and agents are required to sign non-disclosure agreements that enforce strict confidentiality obligations.
• Violations of our privacy and security policies may result in disciplinary action, including termination of employment or contractual relationships, and potential civil or criminal prosecution.

b.) Data Access Controls

• We enforce strict access controls to ensure that only authorized personnel have access to personal information on a need-to-know basis.
• Access to sensitive data is restricted and monitored through role-based permissions and access logs.

c.) Encryption and Secure Communication

• When transmitting or storing sensitive information, we use industry-standard encryption technologies, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS), to protect data in transit and at rest.
• Secure communication protocols are implemented to ensure the confidentiality and integrity of data exchanged between our systems and users.

d.) Network and System Security

• Our networks and systems are protected by firewalls, intrusion detection and prevention systems, and other advanced security measures to mitigate potential threats and unauthorized access attempts.
• Regular security assessments, vulnerability testing, and software updates are performed to maintain the highest levels of security.

e.) Physical Security

• Access to our facilities and data centers is strictly controlled and monitored, with measures such as biometric authentication, surveillance systems, and secure storage of backup media.
• Environmental controls, such as fire suppression systems and redundant power supplies, are in place to protect against potential physical threats.

f.) Incident Response and Breach Notification

• We have established incident response procedures and a dedicated security team to promptly address and mitigate any suspected or confirmed security incidents.
• In the event of a data breach or unauthorized access, we will notify affected individuals and comply with all applicable legal and regulatory requirements.

a.) Data Retention

At Stacstart, we store your personal information in our secure databases for the duration necessary to provide our educational services, facilitate internship opportunities, maintain partnerships, and ensure compliance with legal and regulatory requirements. This includes retaining data to process applications, manage student accounts, facilitate learning activities, and enable communication between students, instructors, and partner organizations.

If you wish to have your personal information permanently removed from our databases after discontinuing our services, please submit a request to support@conclaseacademy.com. We will review and process your request in accordance with applicable laws and regulations.

b.) Data Storage Location

Stacstart is a Nigerian company, and our primary servers and data centers are located within Nigeria. However, we may also store and process your personal information on servers or cloud-based services operated by our trusted third-party service providers, who may be located in other countries.

By using Stacstart's services, you acknowledge and consent to the transfer, processing, and storage of your personal information in these locations, which may have different data protection laws than your country of residence. Regardless of the location, we implement appropriate safeguards and security measures to protect your personal information as outlined in our Privacy Policy.

c.) Data Security During Transfers

When transferring your personal information to our service providers or partners in other countries, we employ industry-standard encryption technologies and secure communication protocols to protect your data in transit. We also ensure that any third-party service providers involved in such transfers provide adequate levels of protection and adhere to our strict data security standards.

If you have any concerns or questions about the storage or transfer of your personal information, please contact our Data Protection Office at privacy@conclaseacademy.com.

a.) Right to Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. You can withdraw your consent by logging into your account on our website (if applicable) or by contacting us at privacy@conclaseacademy.com. The withdrawal of your consent will not affect the lawfulness of the processing that occurred based on your consent before you withdrew it.

b.) Right to Access and Rectify Your Data

You have the right to access and review your personal information held by Stacstart. You may request a copy of your data, and if any information is inaccurate or incomplete, you have the right to rectify it. To access or rectify your data, you can log into your account on our website (if applicable) or contact us at privacy@conclaseacademy.com.

c.) Right to Erasure (Right to be Forgotten)

You have the right to request the erasure of your personal information if it is no longer necessary for the purposes for which it was collected or processed, if you have withdrawn your consent, or if there is no other legal basis for processing. However, we may retain certain data if required by law or if we have compelling legitimate interests. To request erasure of your personal data, please submit a request to privacy@conclaseacademy.com.

d.) Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your personal information. For example, if you contest the accuracy of your data, we will restrict the processing until we can verify its accuracy. To request restriction of processing, please submit a request to privacy@conclaseacademy.com.

e.) Right to Object to Processing

You have the right to object to the processing of your personal information, including where it is processed for direct marketing purposes. If you no longer wish to receive marketing communications from us, you can click the unsubscribe link in our emails or contact us at privacy@conclaseacademy.com.

f.) Third-Party Websites and Applications

Stacstart's website may contain links to third-party websites or applications that have their own privacy policies, statements, and terms of use. We recommend that you review these policies carefully before using any third-party services or applications.

g.) Children's Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will promptly take steps to remove that information. If you believe we may have information about a child under 16, please contact us at privacy@conclaseacademy.com.

a.) Breach Notification

We will promptly notify you within 48 hours of identifying any data breach that may have compromised your personal information. This notification will be sent to the email address associated with your account or through other appropriate communication channels.

b.) Containment and Mitigation

Our dedicated security team will immediately engage to stop and contain the identified threat, prevent further unauthorized access or disclosure, and mitigate any potential risks or vulnerabilities that were exploited.

c.) Investigation and Remediation

We will conduct a thorough investigation to identify the root cause of the breach, assess the scope and impact, and implement necessary remediation measures to restore the security and functionality of our systems and services.

d.) Evidence Preservation

During the investigation process, we will preserve all relevant evidence and documentation related to the data breach for further analysis by our security professionals and potential cooperation with law enforcement authorities, if deemed necessary.

e.) Proactive Measures

Based on the findings of the investigation, we will implement proactive measures to enhance our security controls, protocols, and procedures to prevent similar incidents from occurring in the future.

f.) Communication and Support

We will provide regular updates and communicate transparently with you throughout the breach response and remediation process. Our support team will be available to address any concerns or questions you may have regarding the data breach and its potential impact on your personal information.

a.) Education Records

You have specific rights relating to the disclosure of any personal information you provide to Stacstart and/or education records we may create about you under applicable education laws and regulations. You may have rights to access and/or update your personal information and education records. Certain records may be excluded from education records made available for inspection, within the bounds of the law and our confidentiality agreements with third parties. If you would like to inspect and review your education records, you may submit a request to our Student Records Office at records@conclaseacademy.com.

b.) Public Forums and Shared Content

Any information you disclose through Stacstart's online platforms, such as discussion forums, chat rooms, or public areas, may be viewed by others, including your classmates and instructors. Please exercise caution when sharing personal information in these public spaces. You are responsible for ensuring the accuracy of all information you submit and for obtaining consent before sharing any third-party information.

c.) Third-Party Content and Links

Stacstart's website and platforms may contain links to third-party content or services not affiliated with or controlled by Stacstart. Such third-party content is governed by the respective privacy policies of those third parties. We have no control over the information collected, stored, or used by these third parties, and we encourage you to review their privacy policies before using their services or content.

d.) Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will provide notice through our website, online platforms, or by contacting you directly. We encourage you to review this Privacy Policy periodically for any updates or changes.

e.) Questions or Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Office at privacy@conclaseacademy.com. We are committed to addressing your inquiries and ensuring the protection of your privacy rights.